Shipping policy

Updated 5 September 2026

Delivery area and delivery charge

We deliver orders to the European countries available for selection at checkout. Our primary markets are Finland, Sweden, Germany and France.

Standard delivery is free to all European delivery countries available at checkout. The price of any other delivery method is shown at checkout before the order is confirmed.

Delivery time

The normal estimated delivery time is 7–13 business days from the order confirmation. Business days do not include weekends or public holidays in the destination country.

Delivery may exceptionally take longer due to factors such as carrier congestion, customs processing, action by an authority, unusually high demand or another circumstance beyond our reasonable control. We will inform the customer without undue delay of any material delay known to us.

Unless a longer period has been expressly agreed with the customer, the product will be delivered no later than 30 days after the contract is concluded. In the event of a delay, consumers have the rights provided by applicable law to set a reasonable additional period and, where appropriate, terminate the contract.

Country of dispatch, taxes and customs duties

The product may be shipped directly from outside the European Union. The Lemmivo pet hair removal product is manufactured in China.

The total price stated at checkout includes applicable taxes, customs duties and other import charges payable by the customer. The customer is not expected to pay additional customs or import charges upon delivery.

If a carrier or authority asks you to pay an additional customs duty or import charge, contact us at info@htstores-eu.com before making the payment. We will investigate the matter and remain responsible for honouring the total-price commitment given to the customer.

Dispatch and tracking

We will send the customer a tracking number when one is available. Tracking information may take a short time to become active after the dispatch notification.

Products in the same order may be delivered in more than one parcel. The customer will not be charged extra for split deliveries.

Delivery address

The customer is responsible for ensuring that the contact and delivery details provided at checkout are correct. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered processing or been dispatched.

Uncollected parcels

Failing to collect a parcel does not in itself constitute a notice of withdrawal. If a parcel is returned because of an incorrect address or because it was not collected, we may charge only the actual and reasonable return or reshipping costs to the extent permitted by law.

Lost or damaged parcels

As a general rule, risk passes to the consumer only when the consumer or a third party designated by the consumer takes physical possession of the product.

If a parcel is lost, arrives damaged or its tracking does not update within a reasonable period, contact info@htstores-eu.com and provide your order number. We will investigate the matter with the carrier. This does not limit the consumer's statutory rights.